Frequently Asked Questions

Answers to the
Questions We Hear Most

Can't find what you're looking for? Contact us — we're happy to talk through your project.

Wood Species

Questions about materials, sourcing, and selection.

Ordering & Lead Times

What to expect from the order process.

Custom Sizing

Non-standard dimensions, historic renovation, and special configurations.

Finishes

Paint, stain, and coating options.

Fire-Rated Doors

UL listings, ratings, and code compliance.

Shipping & Delivery

Where we ship and how we protect your order.

Trade Program

Pricing and terms for architects, designers, and contractors.

Warranty

What we cover and for how long.

Installation

Professional installation options and guidance.

Moldings Pricing

How moldings are priced and what affects the cost.

Sustainability

Our environmental commitments.

Still Have Questions?

Visits are by appointment only. We're happy to talk through any project.